ALL  ABOUT
BROWBASE

 

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GENERAL POLICIES

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Guidelines are provided to achieve optimal results, but there are NO GUARANTEES made due to different skin types reacting differently to the procedure and because we have no control over outside factors that contribute to the final product. Please refer to our FAQ Page to ensure you feel this service is right for you.

A deposit is required in order book and confirm your appointment. Please note that all deposits are non-refundable. The deposit is to ensure you are serious about booking your appointment and will be deducted from your overall cost. Cancellations will automatically result in a forfeit of your deposit. 

A minimum of 48 hour notice is required to reschedule your appointment without penalty. Less than 48 hours notice will result in the forfeit of your deposit and a new deposit will be required to reschedule your appointment. If you are feeling sick within the 48 hour period we ask you please reschedule and provide us with a doctors note so that we can transfer your deposit. 

Failure to show up to your appointment without notice will results in a charge of the full cost of the service to the card on file.

Please contact us if you are going to be late for your appointment. Being more than 15 minutes late may result in a forfeit of your deposit and the cancellation of your appointment. A new deposit will be required for rebooking a new appointment. ALL DEPOSITS ARE NON-REFUNDABLE.

If you have had your eyebrows previously microbladed or tattooed by another artist, a clear photo must be sent in and approved before booking an appointment. We must ensure we have a workable canvas and in some cases the previous work may be too dark to achieve optimal results. Failure to provide a photo prior to booking may result in a forfeit of your deposit. ALL DEPOSITS ARE NON-REFUNDABLE.

Healed results vary depending on each client and in some cases a pencil or powder may be required to achieve desired results.

A minimum of 2 appointments are typically required to achieve the most consistent outcome. Additional appointments may be necessary to achieve a desired results and will be charged accordingly.

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Top Up appointments must be booked no sooner than 4 weeks following your appointment. You must allow your skin to heal before any additional work can be done and we withhold the right to not work on clients who have yet to properly heal. Premature booking may result in the cancellation of your appointment and forfeit of your deposit.

Top Up appointments must be completed within 12 weeks from the original appointment date before it is considered a “Revisit” and additional charges will apply.

“Revisit” appointments are for returning customers only and are recommended annually.

“Revisit” appointments must be completed at least once within every 18 months from the last appointment before it's considered a BRAND NEW session.

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All transactions are final and no refunds will be issued.